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A: Touch Ready is an e-commerce platform in Bangladesh specializing in premium organic food and a wide range of other products. We are committed to providing a seamless online shopping experience and delivering high-quality products to your doorstep.
Q: Where is Touch Ready located?
A: Our operations are based in Bangladesh, and we deliver across the country.
Q: What products do you offer?
A: We offer a variety of organic food products, fresh produce, groceries, and lifestyle essentials. Our product catalog is regularly updated to meet our customers' needs.
Q: How do I place an order on Touch Ready?
A:
Q: What are the delivery charges?
A: Delivery charges vary depending on your location and the size of the order. The exact charges will be displayed at checkout.
Q: How long does delivery take?
A: Delivery typically takes 1-3 business days for most locations. For remote areas, delivery may take slightly longer.
Q: Can I track my order?
A: Yes, you can track your order using the tracking link or order ID provided after checkout.
Q: What payment methods do you accept?
A: We accept:
Q: Is online payment secure on your platform?
A: Absolutely! We use industry-standard encryption and secure payment gateways to ensure the safety of your payment information.
Q: What is your return policy?
A: Products can be returned within 7 days if they are damaged, defective, or incorrect. Refer to our Refund Policy for details.
Q: How do I request a refund?
A: Contact our support team at support@touchready.com.bd or call +880 [Insert Phone Number] within 7 days of delivery. Provide your order details and the reason for the refund request.
Q: Do I need to create an account to shop?
A: No, you can shop as a guest. However, creating an account allows you to save your details for faster checkout and track your order history.
Q: How can I contact Touch Ready?
A: You can reach us via:
Q: What if I need help with my order?
A: Our customer support team is ready to assist you. Contact us via email, phone, or live chat for any order-related issues.
Q: Do you offer bulk purchasing for businesses?
A: Yes, we provide bulk purchasing options for businesses and organizations. Please contact us at Touchreadybd@gmail.com for more details.
Q: Are your organic products certified?
A: Yes, our organic products are sourced from trusted and certified producers to ensure quality and authenticity.
Q: How do I stay updated on new products and promotions?
A: Subscribe to our newsletter or follow us on social media to receive updates about our latest offerings and exclusive deals.
If you have a question that isn’t covered here, feel free to contact us. We’re happy to help!